Refund policy.

Project work is collaborative — scopes evolve, priorities shift, and sometimes a client needs to pause or stop. This page sets out how we handle money in those situations so there are no awkward conversations.

It applies to every engagement at Codvyx unless your signed Statement of Work explicitly says otherwise. Where the two documents conflict, the Statement of Work wins.

Most engagements are billed in milestones — a discovery fee at the start, a build deposit before code begins, and a final payment on delivery. Smaller projects may be billed in two halves; larger ones in four.

Hourly add-ons and retainers are billed weekly, in arrears, against a written log of hours.

The first 30-minute discovery call is free. A paid discovery — where we produce a written scope, timeline, and fixed quote — is non-refundable once delivered, because the deliverable is the document itself.

If you proceed with the project within 30 days, the discovery fee is credited against the build deposit.

If you cancel after paying a build deposit but before we have started design or development, you receive a full refund minus any third-party costs already incurred on your behalf (for example, paid plugin licences, stock assets, or hosting credits).

Refund requests at this stage are processed within seven business days.

Once design or development is underway, refunds are issued on a pro-rata basis for the unconsumed portion of the milestone. Work already delivered — wireframes, design files, code commits, infrastructure setup — is billed at the rates listed in the Statement of Work.

We will share a written reconciliation within ten business days of cancellation and pay any balance owed to you within seven business days of you accepting it.

Third-party costs we have paid on your behalf — domain registrations, SSL certificates, paid plugins, stock assets, hosting credits, fonts, app store fees, etc.

Hourly work already logged and approved.

Retainer fees for months in which the team has already been allocated.

Rush fees agreed in writing to compress a timeline.

Every project includes 60 days of free post-launch support for bugs and small adjustments. This support is part of the original engagement and is not separately refundable.

Monthly retainers purchased after the free period can be cancelled with 30 days' written notice. Pre-paid retainer months that have not started are refunded in full.

Please raise any billing concern with us directly before contacting your bank or card provider. We will respond within five business days and work in good faith to resolve it.

Unwarranted chargebacks issued without first contacting us may be contested and any associated fees recovered.

Email info@codvyx.com with the project name, invoice number, and a short explanation. We will reply within two business days with the next steps and any reconciliation we owe you.

Approved refunds are paid back to the original payment method. For wire transfers and international payments, the bank reference is shared within seven business days.

We may update this policy from time to time. Active engagements continue under the version that was in effect when the Statement of Work was signed.